Processed by Parcel Insurance Plan (PIP)

Claim Filing Instructions:

  1. Fill in the required information in the form below.
  2. Click the “Prepare This Form for Printing” button.
  3. Print and sign the resulting form. Your signature is required.
  4. Attach a copy of your original receipt or proof of value for the Claim Amount.
  5. Attach a copy of a letter from the package recipient confirming the loss or damage you are claiming.
  6. If you used Express Mail®, the USPS® provides your first $100 of insurance coverage for domestic shipments and $200 of insurance coverage for international shipments. Once the USPS has processed and paid their claim, you may then submit a claim to PIP for the claim amount above the USPS insurance coverage. Please include a copy of the USPS check.
  7. Email the claim with all requested documentation to:

    Or Mail to:
    P. O. BOX 66708
    ST. LOUIS, MO 63166-6708

    Or FAX to: 314-692-7598 (include all requested documentation)

Important Notes:

  1. Please do not submit claims for lost packages before 30 days after the shipment date. Claims for Damage can be submitted at any time. All claims must be submitted within 90 days after the shipment date.
  2. The package recipient should hold damaged items in the event they are requested during claims processing. FAILURE TO RETAIN DAMAGED PROPERTY COULD AFFECT FINAL SETTLEMENT OF THE CLAIM.
  3. Warning: Any fraudulent claims will make the shipper and / or package recipient liable for prosecution for mail fraud under the Federal Criminal Code.
  4. Please contact PIP directly if you have not received a response to your claim within three weeks:

Claim Form Information

Your Contact Information for a Refund

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